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Hybrid Cloud Operations – Team Lead

at Shift Technology
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About the role

  • Manage a team (2) of Cloud Operations specialists in US
  • Will be tasked with serving as the primary point of technical escalation contact
  • You will be responsible for being the point of contact for any operational escalations within the organisation.
  • Ensure that the Incident management process is running as expected, and that the operations team is handling incidents in a timely and efficient manner.
  • Operations team will be responsible for the Incident management process, so need to ensure the process is running as expected.
  • Manage support tickets (changes, requests, incidents, etc.) and escalate to the appropriate resolution level.
  • Monitor alerts and follow their evolution, escalate as needed.
  • Manage cloud infrastructure (Azure, AWS, and OVH) and take care of the infrastructure backup and the backup checks.
  • Maintain Linux and Windows systems, network, and security software/equipment.
  • Apply security patches to the entire IT infrastructure.
  • Deploy new client projects and infrastructure based on established requirements.
  • Manage day-to-day infrastructure work and ensure that desktop computers are compliant with security policies.
  • Cultivate great co-worker and client relationships.
  • Available to work during weekends based on the team’s rotation schedule. (1 in 3 weekends)

Requirements

  • Knowledge and experience working with cloud computing - e.g. Azure or AWS or GCP (Required)
  • Networking and firewall expertise - VLANs, Zone based firewalling, IPSec VPN, SSL VPN, URL filtering, IDPS (Required)
  • Proficiency in Windows, Office, and Active Directory is required
  • Infrastructure security experience - Patch and vulnerability management
  • Backup knowledge and experience
  • Experience with Infrastructure-as-Code (IaC) tools, such as Terraform or CloudFormation or ARM, for deploying and managing cloud resources. (good to have)
  • Understanding of cloud cost management and optimization techniques, including resource tagging, reserved instances, and usage analytics. (good to have)
  • Familiarity with monitoring and logging solutions, such as Grafana (Required)
  • Experience with Jira ticketing system and Confluence (good to have)
  • Familiarity with DevOps methodologies and tools, such as Git, Jenkins and Ansible, for automating software delivery and infrastructure management. (good to have)
  • Knowledge of compliance standards and regulations, such as GDPR, HIPAA, and SOC 2, and experience implementing controls to meet these requirements. (good to have)

Benefits

  • Flexible remote and hybrid working options
  • Competitive Salary and a variable component tied to personal and company performance
  • Company equity
  • Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growth
  • Generous PTO and paid holidays
  • Mental health benefits
  • 2 MAD Days per year (Make A Difference Days for paid volunteering)

Job title

Cloud Operations – Team Lead

Job type

Full Time

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

AnsibleAWSAzureCloudGoogle Cloud PlatformGrafanaJenkinsLinuxTerraform

Location requirements

HybridTorontoCanada

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