Hybrid Associate Director, Portfolio Operations – Regional Property Manager

at Sentral

• Job title: Associate Director, Portfolio Operations – Regional Property Manager
• Job type: Full Time
• Experience level: Senior
• Salary: $125,000 - $135,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Associate Director overseeing operations for multiple Sentral communities in Pennsylvania. Will drive revenue and expense goals while leading on-site teams and managing client relationships.

Responsibilities

• Oversee multiple Sentral communities - serve as the General Manager of their “home” community and have oversight of an additional 2 or 3 communities (number of communities subject to change at any time).
• Direct and lead portfolio's on-site team members and by implementing the policies, procedures, and practices, which enable each community to meet and exceed budgeted financial goals and achieve operational performance objectives.
• Responsible for preparation of annual project budgets.
• Analyze monthly and quarterly performance and budget projections; compare to management plan and budget; adjust strategies accordingly.
• Provide strategy and leadership to multiple community management teams in an assigned region.
• Create an executive management plan for the market and drive the revenue and expense goals for the community.
• Contribute to the establishment and refinement of work quality, cultural initiatives, and best practices to drive results as a team.
• Manage client relationships will allow for seamless conflict resolution, account maintenance, and overall development of client relationships.
• Analyze property financial performance as it relates to other portfolio assets.
• Review the annual budget as submitted by the General Manager, and provide feedback and commentary before submission to ownership.
• Assure compliance with all regulatory and statutory programs.
• Coordinate property tours: Scheduling, routes, notifications, inspections and access.
• Maintain current certifications and Service Agreements at properties.
• Review revenue, expenses, staffing levels, guest reviews and implement critical action plans as needed.
• Perform other related duties and assignments as needed and assigned.

Requirements

• Bachelor's degree required, preferably in business or hotel administration.
• Experience managing large assets in the local market with positive outcomes.
• 7+ years related work experience in operations preferably in the multi-family industry.
• Excellent interpersonal and leadership skills to guide and motivate teams.
• Must have strong resolution skills and work well cross-functionally, able to identify solutions and think outside of the box.
• Budgeting, forecasting, planning, sales development, and other related business management skills are essential.
• Strong leadership skills must have demonstrated ability to lead multiple communities.
• Working with exceptionally talented people who are extremely enthusiastic about their craft.
• Ability to maintain a motivating, positive work environment that holds team members accountable for the results.
• Excellent communication skills – oral and written.
• Excellent PC skills: proficiency in all MS applications.

Benefits

• Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
• Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members.
• Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.
• Career Development: We offer extensive learning and development opportunities to support growth.