Technical Product Manager at DaVita harnessing ITSM ServiceNow platform capabilities. Managing strategic integrations and process improvements while ensuring best practices.
About the role
- ServiceNow Support Analyst supporting and maintaining the ServiceNow platform at Sentinel Technologies. Requires occasional onsite support in Downers Grove, IL and strong customer-focused skills.
Responsibilities
- Support and maintain our ServiceNow platform
- Act as a subject matter expert on the ServiceNow platform
- Collaborate with teams to troubleshoot and resolve issues
- Document support activities and processes
- Provide user training and assistance when needed
Requirements
- 3-5 years of experience supporting and managing ServiceNow
- Previous experience in a helpdesk or IT support role preferred
- Familiarity with Windows operating systems and Active Directory is a plus
- Proven ability to provide customer-focused support in a fast-paced environment
- Work independently and collaboratively within a team environment
- Document support activities, solutions, and processes with accuracy and clarity
- The candidate must have a car, as this position requires travel between location and the transportation of equipment
- A valid driver’s license and proof of vehicle insurance will be required
- Legally authorized to work in the US without sponsorship
- Must demonstrate a “can-do” attitude
Benefits
- Medical
- Dental
- Vision
- 401K
- 529
- Life Insurance
- Income Protection Short and Long-Term Disability
- Medical and Child/Elder Care
- Flexible Spending Account Plans
- Family Planning Benefits
- Financial Education
- Identity Theft Protection and Assistance
- Legal Services
- Employee Assistance Program
- Two weeks’ vacation
- additional paid time-off for Personal and Sick
- certification and hands-on training
- employee discount for product services and entertainment
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