Head of Customer Service managing order execution from Singapore hub. Leading order management for affiliates and ensuring customer service excellence across APAC region.
About the role
- Customer Service Representative supporting members and patients with healthcare inquiries while delivering exceptional service and accurate information. Ideal for those with compassion and healthcare experience.
Responsibilities
- Handle incoming phone calls and provide support related to member eligibility, prescription benefits, claim payment questions, patient billing inquiries, payment plans, scheduling, and general service needs
- Research and resolve inquiries while delivering an exceptional service experience through clear communication, accuracy, and education
Requirements
- 2 years Customer service experience required
- Previous customer service or call center experience required
- Healthcare or health-insurance experience preferred
- Previous customer service or call center experience strongly desired
- Strong verbal communication and active listening skills
- Empathetic, patient, and service-oriented mindset
- Ability to multitask and problem-solve in a fast-paced environment
- Comfortable working both independently and as part of a team
- Basic computer and data entry skills
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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