Governance & Risk Lead at Chain IQ responsible for S2C and P2P service delivery excellence. Collaborating closely with internal teams to manage risks and ensure quality compliance.
About the role
- Senior Manager leading Consulting Services for Semrush's digital marketing platform. Overseeing service delivery excellence and driving operational rigor for enterprise customers.
Responsibilities
- Own the delivery strategy, quality standards, and ongoing improvement of Semrush Consulting Services.
- Ensure all service offerings align with customer needs, enterprise priorities, and internal readiness.
- Lead, mentor, and develop a team of SEO Consultants, and Engagement Managers.
- Foster a culture of high performance and continuous learning, and support hiring, onboarding, and career growth.
- Ensure all services produce measurable customer outcomes and ROI.
- Oversee delivery methodologies and best practices, and serve as an executive sponsor for key engagements when needed.
- Partner closely with Sales, Account Management, and Customer Success to build a strong Consulting Services pipeline.
- Support scoping, pricing, and packaging of services, and identify opportunities for new offerings based on customer needs.
- Manage resource planning, team utilization, and delivery operations to ensure predictability and scale.
- Monitor performance metrics, delivery health, and service quality, driving improvements where needed.
- Contribute to forecasting, revenue planning, and financial performance targets.
- Ensure services support profitability through efficient delivery, optimized margins, and strong customer outcomes.
- Build strong partnerships with GTM, Product, and Marketing teams.
- Share insights and risks to influence customer strategy, product direction, and organizational alignment.
- Continuously evolve service offerings, onboarding methodologies, and engagement frameworks.
Requirements
- 7–10+ years in professional services, consulting, customer success, or digital marketing strategy roles.
- Experience managing a delivery team or leading complex service engagements in a high-growth or scaling environment
- Strong understanding of enterprise customer needs and digital marketing workflows (SEO, content, competitive research, analytics).
- Proven ability to drive operational rigor across delivery processes, capacity planning, and performance management.
- Strong commercial acumen with experience supporting sales cycles, scoping services, and contributing to revenue growth.
- Excellent communication, talent development, and stakeholder management skills.
- Not required, but a plus: Experience with Semrush or similar SaaS/digital marketing platforms.
- Background in onboarding, implementation, consulting, or practice management.
- Familiarity with change management and enterprise transformation programs.
Benefits
- Unlimited PTO
- Low cost medical, dental, and vision plans
- Life insurance
- Accidental death and dismemberment (AD&D) insurance
- Dependent Care Savings Accounts and Flexible Spending Accounts
- Health Saving Account
- Short-term and long-term Disability
- Employee Assistance Program
- Employee Resource Groups
- 401(k) plan
- Paid parental leave
- Relief Fund
- Travel coverage
- Corporate events
- Teambuilding
- Snacks, drinks at the office
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