Commercial Account Executive managing the full sales cycle for mid - sized organizations in APAC. Consulting and building relationships to support the Head of Sales in strategic accounts.
About the role
- Senior Account Director leading key client relationships for SEEN Connects, an influencer marketing agency. Driving excellence and client satisfaction across campaigns and teams with innovative strategies.
Responsibilities
- Lead strategic relationships across key accounts, ensuring client satisfaction, retention and growth.
- Build trusted partnerships with senior stakeholders, industry peers and potential new clients.
- Proactively identify and pursue opportunities for account growth.
- Provide clear, strategic direction across accounts, ensuring all work aligns with client objectives and delivers measurable results.
- Partner with Strategy and Campaign teams to deliver insights-led recommendations that strengthen creative and commercial performance.
- Foster and nurture a motivated and supported team that thinks innovatively, applying their knowledge to inform strategic client guidance.
- Champion excellence in all written and verbal communication across your team to make your clients' lives easy.
- Ensure all client-facing materials, from presentations and pitches to campaign recaps are clear, insightful and concise.
- Act as a confident, persuasive and inspiring presenter, able to engage audiences across new business, client meetings and public speaking opportunities.
- Support the leadership team with thought-led content, including articles, panels and events.
- Lead on account financial management, including forecasting, budgeting and profitability tracking.
- Identify and convert opportunities for upselling, cross-selling and new business.
- Present compelling business cases and proactive proposals that drive agency revenue growth.
- Collaborate with senior leadership to deliver annual targets across client portfolios.
- Inspire and develop a high-performing team of account and campaign managers.
- Provide clear direction, mentorship, and growth pathways for all direct reports.
- Manage workload allocation, capacity planning and performance reviews.
- Handle challenging conversations with professionalism, fairness and empathy.
- Foster a collaborative, inclusive and supportive team culture where everyone thrives.
- Work closely with cross-departmental leads to ensure seamless delivery.
- Champion cross-agency collaboration across Captivate Group.
- Encourage open communication, collaboration and knowledge-sharing across teams.
Requirements
- Proven experience as a Senior Account Director (or equivalent) within an agency environment.
- Exceptional communication, presentation and relationship-building skills.
- Strong commercial and financial acumen; experienced in budget management, forecasting and profitability.
- Strong strategic thinker, able to translate client objectives into actionable, measurable plans.
- Skilled in people management - able to mentor, motivate and lead by example.
- Calm under pressure, solutions-focused and able to manage multiple complex projects.
- A champion for collaboration, culture and quality across every touchpoint.
- Willingness to participate in training, awards judging, speaker opportunities and thought leadership initiatives to represent the agency externally.
- Demonstration of a proactive approach to personal & professional development.
- Ability to embrace feedback, coaching and development opportunities to enhance leadership, strategy and commercial skills.
Benefits
- Hybrid working, working from our Shoreditch HQ on Tuesdays, Wednesdays and Thursdays and from home on Mondays and Fridays.
- Core Hours of 10:00 - 17:00 with the flexibility to start anytime between 08:00 - 10:00 and finish between 17:00 - 19:00.
- Summer Fridays - a 3pm finish on Fridays in July and August
- 24 days of annual leave, increasing to 25 after one year and 26 after two years of service
- 3 personal days a year which are days that you can take to give yourself a break and support your wellness and mental health.
- A £100 voucher to spend on something to support your wellbeing
- Work from anywhere for up to one month each year, as long as you can work on UK timezones and have a strong internet connection
- Snacks and drinks in the office, and free lunch provided when we have lunch and learns
- Vouchers for Above and Beyond Award winners in our monthly company meeting, and a chance to make your wishes come true with a £1000 prize going to a randomly selected winner in our lottery of wishes each quarter that we hit our targets
- Private healthcare cover and life insurance
- Cycle to work scheme and annual season ticket loan available
- Regular team and company socials
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