Lead Spotify’s initiatives for artist and indie partnerships while managing a team and engaging with the music community. Deliver programs that enhance Spotify's value to independent artists and labels while reporting success to executives.
About the role
- Provide account support and maintain client relationships at Sedgwick, a leader in risk management. Enjoy work-life balance and career growth opportunities in customer service.
Responsibilities
- Provide account support for complex Service Center clients
- Maintain and strengthen client relationships
- Support program procedures and processes that impact customer satisfaction ensuring consistency in process within the account
- Coordinates new client implementation, addition of expanded lines of business, client and organizational level dissemination changes and special service requests
- Responds to and resolves program management and client issues including coordination of process changes with internal and outside provider resources
- Communicates with leadership team and internal/external resources to resolve service issues ensuring client satisfaction and retention
- Proactively identifies issues that impact customer satisfaction; works with department management and key vendors to develop plans addressing these issues
- Participates in client meetings, conference calls and presentations representing the National Service Center
- Performs other duties as assigned
Requirements
- Bachelor's degree from an accredited college or university preferred
- Four (4) years of related experience or equivalent combination of education and experience required to include two (2) years call center or customer service experience and one (1) year experience as Service Center Account Coordinator
- Strong customer service skills
- Excellent problem resolution and project management skills
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Ability to work in a team environment
- Ability to handle multiple conflicting priorities
- Ability to meet or exceed Performance Competencies
Benefits
- work-life balance
- career growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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