Manager of Account Management overseeing performance and team organization at OneDigital. Responsibilities include reviews, budgeting, account assignments, and training development.
Responsibilities
Manage performance reviews and improvement plans
Manage quarterly bonuses for the team
Assign and/or re-distribute client accounts to the team
Budgeting new hires and interview/source new talent as needed
Serve as department manager for escalated issues with client and carriers
Develop training processes and service templates
Attend client meetings as needed
Requirements
5+ years insurance industry experience
Bachelor's degree, preferred
5 + years of Management / Leadership experience, preferred
5+ years of customer service experience, required
Experience with Microsoft Suite, required
Life and Health License, required
Benefits
health, wellbeing, retirement, and other financial benefits
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