Sr Onboarding EAR Specialist managing onboarding processes within Ameriprise Financial. Partnering with local operations leaders and mentoring teams in various states and regions.
About the role
- Accounts Receivable Coordinator at Securitas Healthcare ensuring smooth payment processes and customer satisfaction through collaboration and effective account management.
Responsibilities
- Resolve outstanding payment issues with customers, sales rep, or manager as needed.
- Requests and pursues payment on delinquent accounts via communication by phone and e-mail with Accounts Payable.
- Help to resolve customer satisfaction issues with sales rep, project manager, manager as needed to help in the collection process.
- Engage in dynamic weekly collection discussions with leadership – Present comprehensive update on critical accounts.
- Your expertise will be pivotal in swiftly addressing inquiries and resolving challenges.
- Perform daily reviews of pending orders - reach out to customers and obtain payment confirmation.
- Follows established guidelines to review and update account status.
- Take ownership of assigned accounts by managing time effectively to ensure accounts are being contacted, pending orders are being reviewed, answering phone calls, replying to customer’s effectively and follow up on customer requests.
- Assists in the management of accounts receivables- proactively initiates communication to establish tailored payment solutions and ensures diligent follow-through.
- Records notes for each interaction with customer via ERP system or internal source.
- Monitors accounts receivable and cash receipt reports.
- Fill out appropriate forms to process credits, cancellations, and write-offs with proper documentation and approvals.
- Build good working relationships with managers, sales representatives, customers, and co-workers to increase the effectiveness in collections.
- Processes new accounts – Determines customer’s credit worthiness, set credit limit and payment terms with appropriate approvals.
- Analyze D&B information and write up formal request for credit limit if greater than your approval limit.
- Enter credit limit, terms, and confirm billing address into system.
- Review existing customer accounts to determine credit limit increase/decrease or change in payment terms.
- Reconcile delinquent accounts including open payment, credits/returns, and invoices.
- Performs other related duties, as assigned.
Requirements
- Excellent organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to communicate with account holders in a courteous manner.
- Must be a self-starter with an above average attention to detail with the ability to multi-task
- Analytical skills, researching skills, exceptional communication skills, computer skills
- Ability to work with customers and resolve outstanding issues
- Proficient with Microsoft Office Suite or similar software.
- Experience with NetSuite a plus.
- Experience with Salesforce helpful.
- Associate’s degree preferred, but not required.
- Two to five years of related experience in accounts receivable preferred.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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