E - commerce planner driving online sales through strategic marketing and data analysis. Overseeing demand planning and inventory optimization for digital channels.
About the role
- Senior Ecommerce Specialist at SecondShop optimizing product discovery and purchase process. Collaborating across merchandising, UX, and technology to enhance customer confidence and order value.
Responsibilities
- Increase average order value through intelligent product recommendations and substitutions
- Manage product listings and confirm correct descriptions, dimensions, photos, manuals and supporting information are provided to help customers with decision making.
- Build deep inventory knowledge, including which products are substitutable and how to present those options clearly
- Launch, own, and continuously refresh “Shop the Look” and other new design inspired shopping options
- Support new category launches and expansions across the site
- Own and operate ecommerce tooling, including AI-driven quality assurance tools for large SKU volumes
- Manage SEO metadata for both traditional search engines and emerging AI-driven discovery
- Work closely with Ops, Supply, and Marketing to ensure inventory, imagery, and product quality are accurately represented
Requirements
- 3+ years of experience in ecommerce or digital merchandising
- Background in consumer brands is essential
- Proficiency in AI tooling for ecommerce
- Experience in home, appliances, furniture, or renovation-related categories strongly preferred
- Exposure to premium brands or well-trained ecommerce environments is a plus
- Marketplace, recommerce, or unpredictable inventory experience is a significant asset
- Algolia experience (search, personalisation, ranking) is highly desirable
- Comfortable using data, experimentation, and tooling to drive decisions
- Hands-on, detail-oriented, and excited to learn a complex category
- Experience at retailers like Home Depot would stand out.
Benefits
- Competitive salary depending on experience ($80,000.00 - $105,000.00) and comprehensive benefits package
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