Service Manager leading the strategic use of data at Social Security Scotland. Overseeing delivery teams and ensuring quality outcomes in digital and data projects.
Responsibilities
Oversee a mixed delivery team responsible for multi-year data pipeline capabilities
Accountable for the quality, performance, and outcomes of your service
Provide clear end-to-end direction, prioritisation, risk management, and decision making
Drive continuous improvement and foster innovation in service delivery
Collaborate closely with operational delivery leaders within the Digital, Data, and Technology (DDaT) community
Inform and influence stakeholders to build consensus
Requirements
Proven experience in leading large-scale data and digital projects or programmes
Extensive experience in leading data teams through all phases of a product lifecycle
Strong leadership and agile decision-making skills
Skilled in delivering roadmaps and plans on time and within budget
Must demonstrate understanding of complex user requirements and technical challenges
Experience in collaborative working across silos to maximize digital technology opportunities
Must provide specific examples of relevant experience in CV and Supporting Statement
Benefits
DDAT Pay Supplement: £5,000 per year, applicable after 3 months
Flexible working options depending on the needs of the role
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