Hybrid Senior Manager, Benefits

at Shake Shack

• Job title: Senior Manager, Benefits
• Job type: Full Time
• Experience level: Senior
• Salary: $142,100 - $190,350 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Senior Manager Benefits overseeing design and administration of Team Member benefits programs at Shake Shack. Ensuring compliance and enhancing overall Team Member benefits experience.

Responsibilities

• Plan and manage the implementation, communication and administration of Team Member benefits and well-being programs such as medical, dental, vision, life, disability, absence, retirement, COBRA, FSA, and any other Team Member benefit offerings.
• Collaborates with leadership on health and welfare strategy and other offerings evaluating existing and potential benefits programs to determine competitiveness, trends, and ensures programs meets Team Members needs and are cost effective.
• Ensures leave and disability programs are aligned with overall benefits strategy and team member experience; partner closely with stakeholders to ensure seamless communication and transitions for Team Members in the leave and accommodation journey.
• Leads benefit education strategy for field and Support Center leaders, including training sessions, roadshows, and manager toolkits.
• Develops benefit literacy initiatives to increase program understanding and participation.
• Partners with Operations leadership to translate benefits into clear, practical value for Shack leaders.
• Uses analytics to measure engagement, participation, and ROI.
• Leads the open enrollment process and annual heath plan renewals and implementations for forthcoming plan year; including the project plan, testing of the open enrollment system, and rate updates.
• Manages and creates audit processes and procedures to ensure annual reviews and Workday business processes, integrations and technical support is functioning properly and according to policies, identifying and correcting errors as required.
• Oversees and leads a team and relationships with 10 external vendors and benefits broker to provide technical support in the delivery of programs including 401(k) and ACA.
• Works collaboratively with other functional areas including HR, HR Systems, Information Technology and Payroll especially with the support of audit and testing Workday enhancements and break/fixes.

Requirements

• Strong communicator and educator who can translate complex benefit concepts into clear, practical guidance for leaders and Team Members, driving understanding, adoption, and accountability.
• Manage program budgets and third-party consultant/ broker/ vendor relationship
• Project management with ability to manage multiple initiatives simultaneously, prioritize workloads, meet deadlines, and drive projects to successful implementation
• Knowledge of Workday is desired
• Leave and disability management is desired
• Advanced Excel skill

Benefits

• Weekly Pay and Performance bonuses
• Shake Shack Meal Discounts
• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
• Medical, Dental, and Vision Insurance*
• Employer Paid Life and Disability Insurance*
• 401k Plan with Company Match*
• Paid Time Off*
• Paid Parental Leave*
• Access to Employee Assistance Program on Day 1
• Pre-Tax Commuter and Parking Benefits
• Flexible Spending and Dependent Care Accounts*
• Development and Growth Opportunities *Eligibility criteria applies