Head of Customer Success managing strategic customer initiatives at gyde. Leading a 5 - member team to enhance customer experience in educational offerings.
About the role
- Enterprise Customer Success Manager helping enterprise clients maximize impact of generative AI solutions. Act as primary point of contact and guide clients through the adoption journey.
Responsibilities
- Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our cutting-edge generative AI search optimization software solution.
- Translate platform data into strategic recommendations tailored to each client’s business goals and industry dynamics to drive measurable improvements in visibility and optimization.
- Guide clients through onboarding, education, and adoption journeys—ensuring high engagement, retention, and satisfaction.
- Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.).
Requirements
- 5+ years in customer success or account management with bonus points for experience at SEO and/or marketing focused SaaS companies
- Strong communication skills—you can turn technical insights into persuasive, strategic action plans for clients.
- Proven experience managing a strategic, enterprise or named accounts book of business employing strategic playbooks to drive adoption and customer satisfaction
- Experience working in early-stage startups or SaaS environments, where you’ve helped define new processes and customer success strategies.
- Team first oriented mindset - you collaborate effectively across product, sales, and marketing to drive customer success.
Benefits
- Offers Equity
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