Client Care Specialist at Gateway Services providing quality customer service in pet aftercare. Responsible for customer interactions, product knowledge, and administrative tasks while ensuring client satisfaction.
About the role
- Account Manager responsible for developing client relationships in a healthcare communications agency. Collaborating with teams and managing projects to ensure delivery of high-quality communication solutions.
Responsibilities
- Working closely with clients and healthcare professionals to understand their needs and translate these into opportunities for the development of high-quality medical communication solutions
- Proactively driving projects forward and seeing them through to completion in a timely manner
- Working closely with internal teams at Porterhouse Medical to manage priorities and ensure that solutions are delivered to the highest standard
- Proactively managing project scope and budgets to ensure that any issues are communicated to clients and that project profitability is maintained
- Developing an understanding of new therapy areas quickly and comprehensively, inspiring confidence with clients
- Identifying opportunities for new business within existing accounts
- Supporting new business initiatives, including attendance and presentation at pitch meetings
- Training and developing Account Executives, and conducting performance reviews and appraisals
Requirements
- A bachelor’s degree (2:1 or higher) and a strong academic record
- At least 2 years of experience in a client services role in a medical communications agency or pharmaceutical company
- Strong literacy and numeracy skills, and excellent attention to detail
Benefits
- Professional development
- Opportunities for travel
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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