Client Success Manager at FIS ensuring client satisfaction and solution adoption in fintech sector. Collaborating cross - functionally to deliver impactful and tailored solutions.
About the role
- Training Manager at Scania leading technical training strategy and execution for service network in North America. Ensuring dealers and technicians possess essential skills and knowledge.
Responsibilities
- Identify Scania dealer network training needs and develop scalable, targeted learning solutions.
- Deliver and manage training across Scania’s product lines (Diesel engines and also electrification), focusing on technical performance and service quality.
- Design training materials, assessments, and digital learning tools to modernize delivery.
- Track network-wide training participation, certification status, and technical readiness for new products.
- Lead initiatives such as the annual Train-the-Trainer and Technical Support Seminar to strengthen learning capability across North America.
- Produce and maintain training content including troubleshooting guides, instructional videos, and technical bulletins.
- Support the Scania USA After Sales team in technical knowledge management, issue tracking (In our Failure handling system), and the continuous improvement of support resources.
Requirements
- Solid experience in technical training or instructional delivery, preferably in the heavy-duty or engine sector.
- Strong technical knowledge of Scania products and systems, or equivalent OEM platforms.
- Skilled in instructional design, facilitation, and training strategy.
- Structured, organized, and confident managing multiple initiatives across stakeholders.
- Proficiency in digital training tools, Microsoft Office, and general LMS platforms.
- High level of communication and interpersonal skills to engage both technical and non-technical audiences.
- Ability to adjust training style and method to diverse learner profiles and levels.
- High school diploma required; relevant technical certifications or post-secondary education preferred.
- Proven experience in training program delivery, technical field support, or after sales enablement.
Benefits
- Professional development
- Hybrid workplace
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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