HR System Support Team Manager leading day-to-day HR system support operations in a growing global knowledge center. Delivering high-quality support and managing HR System Support Specialists.
Responsibilities
Manage day-to-day HR system support operations in line with agreed SLAs, KPIs, and quality standards
Lead, coach, and develop a team of HR System Support Specialists
Allocate workload, monitor capacity, and address operational risks or service gaps
Act as a key point of contact for HR and business stakeholders, ensuring service satisfaction
Collaborate closely with HR, IT, and People Services teams to ensure service continuity and consistency
Ensure compliance with local labour law, data protection regulations, and internal governance standards
Maintain and continuously improve process documentation, SOPs, and service guidelines
Support implementation of global and regional process changes and new technologies
Escalate complex or high-risk cases and support root cause analysis where needed
Requirements
5+ years of experience in HR Operations, HRIS, Shared Services, or IT service delivery
3+ years of experience in system-related operational support (access management, Time & Attendance, case management)
2+ years of people management or team leadership experience
Hands-on experience with case management and ticketing tools (ServiceNow preferred)
Strong knowledge of SuccessFactors and HR operational processes
Experience working in a multi-country or global environment
Strong analytical and problem-solving skills, with experience using KPIs and service data
Fluent English communication skills
Strong customer-service mindset and focus on quality, compliance, and risk management.
Benefits
Hybrid working model
Sports card
Life insurance
Inclusive, international working environment
Opportunity to lead a critical HR systems function with real impact
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