Customer Service Specialist handling inbound and outbound mortgage loan inquiries in a hybrid role. Delivering exceptional customer service and resolving borrower issues efficiently.
About the role
- FCL Customer Service Coordinator at Shipco Transport, a leading international cargo company. Responsible for assisting customer requests in ocean export services from Long Beach, California.
Responsibilities
- Assist customer request for assistance in bookings, quotes, pickups and general transportation related questions.
- Ensure Inland Pickups are followed through, and Inland Transportation agreements are met.
- Reach out to overseas offices and agents for hazardous and other required approvals.
- Trouble shooting between customers and Shipco/Agent offices.
- Ensure that shipments processed are in compliance with the laws and regulations governing for US Export Industry.
- Other duties as assigned
Requirements
- Minimum 1-3 years’ experience in ocean export customer service and/or operations is required, preferably from a NVOCC background, but a candidate with VOCC or freight forwarder experience will also be considered.
- Knowledgeable in all aspects of export customer service and/or operations.
- Strong data entry skills required.
- Excellent verbal and written communication skills, excellent organization skills, attention to details and an aptitude for a fast paced, multi-tasking, customer service minded environment.
- Resourceful and out of the box thinking.
- Relies on pre-established guidelines.
- Reports to the FCL Manager.
Benefits
- We offer a positive and friendly atmosphere with opportunities for advancement and personal growth.
- We offer medical, dental, life and vision insurance.
- STD and LTD insurance.
- We also offer a flexible benefits account.
- An optional wellness program.
- A matching 401(k) plan.
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