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About the role
- IT Systemadministrator managing 2nd Level support and user systems for SBIT AG in Munich. Engage with clients and oversee infrastructure projects in a hybrid work environment.
Responsibilities
- Resolve incidents and service requests: You handle inquiries via the ticketing system or hotline and ensure issues are resolved quickly and reliably.
- Keep an overview: You classify, prioritize and document requests — and handle them yourself or within the team, always mindful of our SLAs.
- Support users & systems: You take care of Microsoft servers, clients and user support, including hardware provisioning via Intune.
- Serve customers on site: You regularly work directly at client locations, learn their IT environments and find solutions that truly fit.
Requirements
- Completed vocational training as an IT specialist (Fachinformatiker) or an equivalent qualification.
- Strong knowledge of Microsoft 365, Microsoft Entra and Exchange Online, as well as support experience for Windows clients & Windows Server.
- Experience with hardware provisioning via Intune.
- Basic knowledge of Microsoft Azure and antivirus solutions.
- German language skills at C1 level.
- Residence in the region of our Munich office (maximum 45 km distance).
- Ideally a completed Microsoft certification or willingness to obtain one.
Benefits
- Remote-first & low travel: Home office is part of our DNA.
- Development & certifications: Vendor trainings (e.g. Microsoft, Dell, HP, Lenovo), technology certifications (e.g. Azure, Microsoft, Fortinet, Sophos, etc.) and mentoring by senior colleagues in practice.
- Health & fitness: Company bike program (JobRad) and Egym/Wellpass for fitness enthusiasts. Treadmill to stay active while working. Darts, console or table football for varied breaks.
- Team spirit: Our 60-person team plus office dogs is our feel-good center. Regular shared lunches like pizza or BBQ.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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