Business Process Expert optimizing service order processes for global service business at Sartorius. Implementing enhancements and conducting training on service operations and applications.
Responsibilities
Implement end-to-end service processes as part of company integrations and international rollouts
Focus on service contract management and EDI connections between customers and Sartorius along the service order processes
Providing support in interdisciplinary and global projects as well as in system rollouts
Collecting process and system requirements from operational services, collaborating with other departments on implementation, and ensure sustainable process documentation
Proactively advise and train local service units on our global processes and applications
Conduct training and optimize existing training materials
Drive system improvements (e.g., SAP, Service1) and process optimizations and implement changes
Identifying business requirements for process optimization in dialogue with our local key users
Requirements
University degree in economics or engineering (e.g., industrial engineering) or completed relevant vocational training with practical experience
Professional experience in a similar position
Experience in the application of project management methods and tools for process analysis and improvement, such as Six Sigma, Lean, and agile project management
High affinity for change processes and the ability to convince and inspire others
Ability to empathize with the requirements of the local operational service business teams while keeping a focus on global process harmonization
Experience in technically oriented service and relevant service management software as well as good SAP skills (e.g., SAP S/4 HANA modules CS, SD, MM) are an advantage
Very good written and spoken English skills; German skills are an advantage
Intercultural competence and willing to travel internationally (approx. 10%)
Benefits
Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings, coaching for managers
Attractive compensation: Vacation and holiday bonuses including pension benefits with a 35 hr. week, 30 vacation days
Large, modern campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center
Comprehensive onboarding, including a virtual online platform even before joining
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network
Job title
Business Process Expert – Service Order, Contract Management
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