Trading Support Agent providing exceptional customer service for financial market clients. Handling inquiries, complaints, and providing information about products via phone and email.
About the role
- Operations Customer Expert at TP addressing customer inquiries and complaints. Requires strong communication skills and offers extensive training along with competitive benefits.
Responsibilities
- Handling and resolving customer inquiries by phone and in writing in German
- Recording and maintaining customer data in the client's system
- Complaint management
- Receiving, handling, and/or forwarding complaints and customer inquiries
Requirements
- Motivated and proactive work attitude
- Team spirit and flexibility
- Excellent communication skills and enjoyment in interacting with people
- Strong service orientation and experience in customer service
- Willingness to work shifts (regular shift system)
- Completed vocational training or prior call center experience (advantageous but not required)
- Good PC skills and experience with MS Office
- Fluent German language skills, spoken and written
Benefits
- Starting salary of €2,410.00 gross (full-time, 40 hrs/week)
- Possibility of full- or part-time employment (min. 30 hrs/week)
- 27 to 29 days of vacation (depending on length of service)
- Comprehensive onboarding and training
- Flat hierarchies in a family-like environment with excellent colleagues
- Reliable shift scheduling that aims to accommodate your preferences
- Attractive employee discounts
- Additional bonuses
- Free staff parking and good transport connections
- Representation of interests by the works council and the representative for employees with disabilities
- Company health promotion programs
- Opportunities for further training and professional development
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