Care Manager overseeing client management for disability insurance in Vaud, Switzerland. Collaborating with various stakeholders and ensuring timely returns to work for clients.
About the role
- Assistant manager back office supporting daily operations and team management at Groupe Santiane. Ensuring performance targets and quality standards in a collaborative environment.
Responsibilities
- Assist the manager in their duties and step in during their absence
- Meet performance targets (quality and productivity)
- Participate in onboarding, training (initial and ongoing), and mentoring of staff
- Contribute to the department’s operations: create schedules and assign tasks
- Monitor activities and supervise agents and the team lead
- Perform analysis, monitoring, and quality control of files
- Take part in productivity statistics analysis
- Carry out processing tasks or complex actions to support the team
Requirements
- 3 years of experience in insurance or in a similar role
- Minimum education: Bachelor's degree (Bac +3)
- Interest in team management and staff development
- Strong interpersonal skills and empathy
- Adaptability and attention to detail required
Benefits
- Flexible remote work options
- Meal vouchers (11 EUR) with 59% employer contribution
- Company health insurance provided
- 100% coverage of public transportation costs
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