Director of Creative Engagement at University guiding creative strategies and partnerships to enhance civic and student experience. Must be an internal candidate to apply.
About the role
- Relationship Director managing commercial clients for Santander, focusing on growth strategies and client advocacy. Building strong networks and delivering superior customer experience in a dynamic environment.
Responsibilities
- Deepen customer relationships to position CCB as the SME bank of choice
- Deliver a clear growth strategy, including relationships with clients, prospects and KBIs
- Meet or exceed agreed commercial targets, OKRs, KPIs and NPS measures
- Act as a senior ambassador for Santander, building strong local networks and partnerships, including universities
- Build client insight and advocacy across your portfolio, driving sustainable portfolio growth, primacy and loyalty (broadly those with turnover up to £25m).
- Deliver a market-leading client experience aligned to the “Digital Bank with a Human Touch” ambition
- Demonstrate expert knowledge of CCB products and services, promoting digital and multi-channel solutions
- Coach and develop Relationship Managers, fostering a high-performance and collaborative culture
- Embed a strong risk culture, with conduct and stewardship aligned to CCB policies and guidelines.
- Actively contribute to performance reviews, development discussions and PEP updates
Requirements
- Experience of financial analysis and writing credit applications
- Financial crime risk management skills
- Proven record of providing high quality client experience
- Proven experience of working With Commercial businesses
- Proven knowledge of risks and mitigations
- Excellent presentation, negotiation, analytical, and report-writing skills
- Experience of developing and driving a business development plan, to deliver growth, through existing client network and intermediaries
- Relationship building
- Analytical thinking
- Communication and influencing
- Problem solving under pressure
- Adaptability in dynamic markets
- Educated to Degree level in a relevant subject or equivalent experience in a similar role within financial services
Benefits
- 30 days’ holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- £6,000 car allowance per year
- Company funded individual private medical insurance
- Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- Share in Santander’s success by saving or investing in our share plans.
- As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services
- Competitive rewards that reflect the real impact you make and the value you bring.
- Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
- Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
- Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
- Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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