Senior Manager for Technical Program Management managing complex technical programs across cloud platforms. Overseeing strategic initiatives and leading cross - functional teams at NetApp.
About the role
- Team Manager leading insurance policy maintenance teams in Johannesburg for the Santam group. Driving customer satisfaction and operational efficiency in service delivery.
Responsibilities
- To lead teams: To ensure that service levels are met on all email and voice queues.
- Ensure efficiency of service productivity and performance in the contact centre through the achievement of agreed quality assessment ratios and turn-around times.
- Improve customer satisfaction, experience, and insight.
- Manage own development to increase own competencies.
- Inspires, leads, engages, coaches, develops, and motivates a team of dynamic and successful customer-facing agents to deliver the best service in the insurance industry.
Requirements
- Completed Matric/Gr 12.
- 3-5 year’s Insurance experience in Personal Lines or Commercial Lines.
- 3 years proven people management track record will be advantageous.
- Relevant Insurance Related Qualification (NQF 5) will be advantageous.
- FAIS compliant.
- Attention to detail.
- Computer skills (MS Office; MS Project).
- Change management skills.
- Problem solving and decision-making skills.
- Performance management skills.
Benefits
- Santam is committed to diversity, inclusion, and belonging.
- Equal opportunity employer, applications from candidates of all backgrounds encouraged.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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