Senior Manager for Technical Program Management managing complex technical programs across cloud platforms. Overseeing strategic initiatives and leading cross - functional teams at NetApp.
About the role
- Assistant Store Manager driving key performance and boutique operations at Nespresso. Leading team management and ensuring excellence in customer service and compliance standards.
Responsibilities
- Support the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives;
- Recruit, hire, and motivate the team to provide exceptional customer service in keeping with our brand image;
- Plan, identify, communicate, and delegate appropriate responsibilities to team, in conjunction with Boutique Manager, to ensure smooth operations;
- Consistently review KPIs to identify problems, concerns, and opportunities for improvements. Support action plan creation to achieve goals.
- Implement SOPs and guidelines for the boutique ensuring excellence in compliance, risk management, and health&safety;
- Monitor and manage schedules to ensure boutique operations and customer service goals are met;
- Understand, plan and prioritize achieving annual sales and wage cost targets aligned with Boutique Manager;
- Use all operational tools to plan for and achieve excellence in staffing, monthly reports, cash management and inventory management;
- Support stock team by performing spot checks and assisting with inventories and deliveries.
- Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique;
- Maximize guest frequency, sales and acquisition of new customer in the boutique;
- Maximize capsule, accessories and machines sales in the boutique;
- Continuously evaluate the quality of service, leveraging mystery shopper results to implement customer service action plan.
Requirements
- 2-3+ Years of High-Volume, high-unit Retail Management; the luxury retail space is an asset
- Demonstrated ability to plan, prioritize, and multitask
- Strong team-building skills with a history of effective coaching and development
- Effective time management, communication, problem-solving and analytical skills
- Passionate about coffee and sustainability
- Experience in the food or coffee space is an asset
Benefits
- Competitive wage + Quarterly and Annual Bonus
- Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage, pension plan with employer’s contribution, mental health coverage and Health Spending Account)
- Free coffee machine + Monthly Nespresso credit
- Exclusive employee discounts
- Excellent training and development programs
- Growth opportunities
- Free unlimited coffee during working shifts
- And much more!!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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