Consultor(a) de Programas de Marketing na BASF, responsável pela idealização e implementação de programas que aumentem a participação no mercado. Proporcionando soluções inovadoras e práticas para distribuidores em todo o Brasil.
About the role
- Service Consultant providing support to Relationship Managers in the insurance industry at Santam. Handling customer inquiries and delivering quality service while preparing reports and addressing underwriting issues.
Responsibilities
- Provide support to the Relationship Managers
- Deliver quality service to customers (internal and external)
- Prepare basic reports and statistics based on risk analysis
- Communicate with internal stakeholders to provide information, feedback and follow through on queries
- Address unusual and non-standard customer issues including underwriting and commercial related queries
- Task related decision making within set policies and procedures
- Research to assist in addressing non-standard underwriting issues
- Update RM reports
- Create client profiles for identified risks
Requirements
- Grade 12
- FAIS compliance (120 credits) preferred
- RE 5
- At least 2 years within the short term insurance industry essential
- At least 1 year Commercial Lines experience
- Proven MS Excel experience essential
- Familiar with Excel, Word (basic), Qlikview, Intranet and Internet
- Understanding and knowledge of Santam process
- Understanding of all relevant customer support systems and processes related to all products
Benefits
- Santam is committed to diversity, inclusion, and belonging
- Equal opportunity employer, encouraging applications from candidates of all backgrounds
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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