Software Consultant leading high-impact technical engagements for partner migrations to ConnectWise cloud solutions. Driving digital transformation while ensuring exceptional partner experience through effective consulting.
Responsibilities
Lead technical engagements with high-value partners, to support migration from legacy systems to cloud-based platforms.
Conduct migration readiness assessments and provide expert guidance throughout the end-to-end migration lifecycle to ensure smooth transitions to cloud environments.
Facilitate and deliver migration sessions, providing hands-on technical support, troubleshooting, and remediation during partner transitions to cloud solutions.
Identify, manage, and resolve technical and operational issues during migration to minimize disruption and drive continuous improvement.
Capture partner feedback and operational insights and collaborate with product and process teams to improve tooling, workflows, and best practices.
Deliver technical training, system configuration, and troubleshooting through webinars, onsite engagements, and remote sessions to enable successful cloud adoption.
Develop and maintain concise solution documents and user guides for migration projects, documenting partner interactions and project outcomes to support scalable cloud migrations.
Validate defects, resolve technical issues, and support custom engagements, providing clear documentation and structured communication.
Manage multiple concurrent migration initiatives, balancing priorities while maintaining accurate project documentation and stakeholder communication.
Support project management activities to ensure successful coordination and delivery of cloud migration engagements.
Ensure high partner satisfaction by consistently delivering high quality experiences and maintaining strong customer feedback and survey results.
Requirements
Bachelor’s degree in a related field or equivalent business experience.
5+ years of relevant experience in technical consulting, solution architecture, or enterprise software implementation.
Preferred: Experience in technical roles within SaaS, automation, monitoring, AI
Benefits
0–10% travel may be required for partner engagement
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