Payments Team Lead at Western Alliance Bank overseeing payment reconciliation and operations. Provides support and guidance to a team ensuring compliance and timely processing of payments.
About the role
- Operations Manager overseeing operational processes within Sanlam Umbrella Solutions to ensure high-quality service delivery and compliance. Focus on process optimisation, stakeholder engagement, and team management.
Responsibilities
- Oversee and manage operational processes to ensure delivery in line with service level agreements (SLAs) and business objectives.
- Monitor and report on operational performance, identifying areas for improvement and implementing solutions.
- Support compliance and risk management activities, ensuring adherence to relevant policies and regulatory requirements.
- Conduct strategic and operational research to inform recommendations.
- Consolidate inputs for business planning, financial reporting, and operational reviews.
- Support preparation of Manco/Exco submissions, presentations, and dashboards where required.
- Manage stakeholder relationships, including internal teams and external partners, to facilitate effective operations.
- Assist with budget preparation, monitoring, and expense management within the operations area.
- Lead, motivate, and develop a team of operational staff, including performance management, training, and resource allocation.
- Contribute to the implementation of new business, contracts, and operational enhancements.
- Ensure systems and processes are fit for purpose, providing input on enhancements and requirements.
- Drive a culture of efficiency, quality, and client focus within the Umbrella Solutions business.
Requirements
- Relevant degree or diploma (postgraduate qualification advantageous).
- 4–6 years’ experience in operations management, preferably within retirement fund administration or financial services.
- Demonstrated experience in managing operational processes.
- Working knowledge of compliance and risk management in a regulated environment.
- Sound understanding of retirement funds and/or financial services operations.
- Strong organisational and process management skills.
- Ability to analyse data and operational performance metrics.
- Effective stakeholder management and communication skills.
- Proficiency in relevant administration systems and MS Office.
Benefits
- Health insurance
- Employee benefits and healthcare solutions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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