Operations Analyst supporting AMPS PriceDynamix Operations team by managing operational performance and client relationships. Focus on quality, efficiency, and internal initiatives to enhance processes.
About the role
- Head of Central Operations leading Central Operations function at Pets at Home ensuring operation excellence. Overseeing communication, change management, and strategic execution to enhance pet care services.
Responsibilities
- Lead the Central Operations function
- Ensure every Pet Care Centre delivers simple, consistent, and commercially sound operations
- Programme manage multiple priorities simultaneously
- Accountable for retail operational communications, operational excellence, CPA, and cross-functional alignment
- Drive change, retail initiatives, and process execution
- Communicate effectively with PCC colleagues and stakeholders up to Exec level
- Anticipate change and thrive in ambiguity
Requirements
- Significant senior leadership experience in multi-site retail or consumer-facing operations
- Proven ability to design and execute communication strategies that drive engagement and behavioural change across large, dispersed teams
- Demonstrated success in leading continuous improvement programmes, underpinned by data-driven decision making and robust performance metrics
- Strong stakeholder management skills, with experience influencing at exec level and collaborating across complex matrix environments
- Evidence of leading teams through change, fostering resilience, and thriving in ambiguous, fast moving contexts.
Benefits
- N/A
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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