Hybrid Operations Manager

at The Sandbox

• Job title: Operations Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $55,000 - $65,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Richmond, United States

About the role

• Operations Manager ensuring precise operational flow and management at Sandbox, a consulting firm. Leading operational infrastructure across finance, HR, and team culture.

Responsibilities

• Own daily operational flow by providing the partners with key meetings, priorities, blockers, and financial updates that enable decision-making.
• Manage partner scheduling and calendars with foresight — anticipating and communicating conflicts, optimizing time, and protecting focus.
• Ensure client proposals are prepared, reviewed, and delivered within 24 hours, supporting Sandbox’s responsiveness and reputation.
• Own the client onboarding process from kickoff scheduling through setup, ensuring a seamless and professional start to every engagement.
• Act as the central communicator for company-wide announcements and updates.
• Keep finance and business development documentation accurate, current, and actionable; monitor cash and collections daily.
• Quickly triage and resolve ad-hoc requests with accuracy and ownership.
• Weekly ensure employee hours are accurately recorded in Harvest and proactively address any gaps or issues.
• Track and update all business development leads in Nutshell, ensuring leadership has an accurate view of the pipeline.
• Reconcile invoices and expenses in QuickBooks, flagging irregularities and ensuring financial integrity.
• Own the collections process by managing follow-ups and reporting progress weekly.
• Deliver a concise weekly “operations summary” — what was completed, what’s pending, and what’s next — to keep leadership aligned.
• Act as weekly standup facilitator, maintaining rhythm and focus.
• Ensure all technology and AV needs are prepped for team meetings.
• Monthly lead Sandbox’s monthly financial close process with accuracy and accountability.
• Ensure all client invoices are sent timely and reminders are issued as needed.
• Manage monthly budgets for snacks, office supplies, and related overhead, keeping spend in line with company priorities.
• Track and execute on swag, special projects, and client gifts, ensuring Sandbox’s culture and brand are consistently represented.
• Quarterly own quarterly tax payments, commission and distribution payouts and work with CPA during tax season to help with preparations.
• Conduct quarterly audits of systems, files, calendars, and onboarding docs, identifying gaps and driving continuous improvement.

Requirements

• 5+ years of experience in operations, executive administration, or business management, ideally within a professional services, consulting, or agency environment.
• Proven track record of managing complex calendars, competing priorities, and fast-moving projects with precision and foresight.
• Hands-on experience with financial operations including invoicing, collections, expense reconciliation, budgeting, and monthly close coordination.
• Proficient in Google Workspace, Notion, QuickBooks, Harvest (or similar time-tracking tools), and CRM platforms such as Nutshell or HubSpot.

Benefits

• Comprehensive health benefits with employer contribution.
• Family-friendly, flexible work schedule with generous PTO and mental wellness days.
• Employer-matched 401K.
• Ongoing professional development and networking opportunities.
• Monthly team events - we sure know how to host a happy hour and we are never too busy to break for a volunteer opportunity.