Account Manager driving expansion revenue and managing customer relationships for Apollo.io's SMB segment. Collaborate with teams to ensure customer success and maximize account value in a hybrid role.
About the role
- Programmatic Account Manager supporting EMEA clients with onboarding and campaign management in ad tech. Building relationships and optimizing platform usage for client growth.
Responsibilities
- Act as the primary point of contact for EMEA clients, including agencies, publishers, and advertisers, building strong long-term strategic relationships.
- Lead end-to-end onboarding, platform training, and ongoing enablement on Semasio’s Semantic Targeting Platform and the broader programmatic ecosystem.
- Review campaign briefs, recommend targeting strategies, build custom segments, and monitor performance to deliver optimisations and ensure successful campaign delivery.
- Provide hands-on technical support, troubleshooting issues through the internal ticketing system and partnering with Product and Engineering as needed.
- Analyse client usage and engagement data to identify opportunities for increased platform adoption and develop strategic plans and business cases to scale accounts.
- Identify and drive upsell and cross-sell opportunities while delivering insights, reports, and regular check-ins to support client growth and retention.
- Serve as a strategic advisor by sharing market trends, campaign ideation, and education on ACR and contextual targeting, and by feeding client needs into product roadmap discussions.
- Contribute to internal knowledge-sharing and training initiatives to strengthen team capabilities and support cross-functional collaboration.
Requirements
- 2 to 4 years of experience in customer success, account management, or technical support, ideally within the ad tech or programmatic media industry
- Experience with DSPs and SSPs, including hands-on campaign setup, delivery monitoring, and optimisation is preferable
- Strong technical understanding of data, targeting methodologies, and digital advertising platforms
- Excellent communication and client-facing skills, with a proactive, solution-oriented approach
- Comfortable presenting complex technical concepts in an easy-to-understand, value-driven manner
- Experience conducting product training and leading onboarding sessions
- Strong analytical and problem-solving skills with an ability to turn data into insights
- Collaborative team player who thrives in a fast-paced, dynamic environment
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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