Service Manager responsible for operations, sales, and administration in the company’s service department. Overseeing team management, strategic guidance, and performance accountability.
About the role
- Assistant Store Manager providing operational support and supervision at The Salvation Army thrift store. Ensuring safety, efficiency, and community engagement while overseeing store operations.
Responsibilities
- Provide support to the Store Manager/ Corps Officer in the organization and supervision of all operational areas of the retail store
- Oversee safety of all customers, staff, and volunteers while in the store
- Assist with planning of store layouts and ensures attractiveness of store
- Handle customer concerns or complaints in a timely and courteous manner
- Support the Store Manager/Corps Officer in ensuring all cash operations are carried out according to Salvation Army Policy and Procedures and nightly deposits are secure
- Oversee control of inventory by ensuring store donations are retrieved, sorted, and priced appropriately
- Provide direction and support to staff in the absence of the Store Manager
- Participate in interviews and hiring
- Provide orientation and training, Provides feedback for performance management of staff in compliance with Divisional and Territorial standards
- Assist in planning of store sales, promotions, and auctions
- Plan staff schedule, staff meetings, and training sessions
- Works in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures
Requirements
- Willingness to develop an understanding and support for the mission and purpose of The Salvation Army
- Completion of a formal post-secondary program or specialized courses in Retail Management or equivalent
- Two (2) years of prior related retail store experience, specifically in secondhand merchandise preferred
- Basic accounting experience is required
- Cash handling experience is required
- Proficiency in Microsoft Office applications
- Experience with specific systems/programs related to The Salvation Army is an asset
Benefits
- Health and dental benefits
- Paid vacation and sick time
- RRSP’s
- Opportunities for professional development and career advancement
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