Service Manager responsible for operations, sales, and administration in the company’s service department. Overseeing team management, strategic guidance, and performance accountability.
About the role
- Manager In Training overseeing store operations at Circle K. Recruiting, hiring, and training employees for high-quality customer service while maintaining company standards.
Responsibilities
- Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service
- Develop, manage and assign tasks appropriately to ensure the site is clean, adequately stocked, organize and well kept based on Company standards
- Maintain a professional and supportive image among subordinates and supervisor
- Schedule employees within Company guidelines to maximize customer service and maintain site image
- Develop positive and professional relationships with all suppliers
- Promote excellent service and resolve customer complaints in a timely, professional manner
- Prepare on-going and timely performance appraisals in writing for all employees, providing proper performance based feedback
- Train all employees ensuring that customer service, site image and marketing execution meet Company standards
- Evaluate and develop specific action plans to address the needs of the site in order to reach the desired objectives
- Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Requirements
- High School diploma or GED preferred
- Experience in retail sales preferred
- Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job description
- Ability to use computer, or acquire those skills necessary to use a computer at the site
- A valid driver’s license and adequate transportation to/from bank and corporate management meetings
- Ability to communicate (orally and in writing) in English.
Benefits
- Flexible Availability
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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