Service Manager responsible for operations, sales, and administration in the company’s service department. Overseeing team management, strategic guidance, and performance accountability.
NI
Onsite Case Manager – Family Support Worker
Posted 32 minutes ago
About the role
- Case Manager/Family Support Worker providing support for youth and families in crisis through NFI Massachusetts. Focused on home based treatment, community outreach, and crisis intervention.
Responsibilities
- Conduct intakes for new referrals to the program.
- Educates and supports caregivers in navigating systems of care and how to access appropriate care for their child/grandchild/etc.
- Assist and support caregivers in problem solving and advocacy skills.
- Assist in locating and accessing resources.
- Support caregiver in development strategies for self-care, identifying respite care providers and accessing respite care.
- Provide in the moment modeling and coaching to increase parenting skills and sense of competency.
- With guidance from youth, family, caregivers and other supports creates a strength based client focused assessment and treatment planning.
- Provide individual and family therapeutic supports as defined by client’s service plan.
- Work collaboratively with the clinician and/or other members of the treatment team.
- Facilitates and/or participates in case conferences and treatment meetings as appropriate.
- Writes necessary progress notes, aftercare plans, service plans, and reviews as defined by the program contract.
- Transports clients as needed to court, appointments and home visits.
- Assist other staff in crisis prevention and crisis management.
- Perform all duties in accordance with the agency’s policies and procedures.
Requirements
- Must have lived experience as a parent/caregiver of a youth with significant social, emotional, behavioral health, medical or trauma related needs and experienced in navigating child and family serving systems.
- Bachelors preferred
- Flexible schedule including evening and weekend availability.
- Excellent interpersonal, organizational and writing skills required.
- Valid driver’s license as travel is required.
Benefits
- Medical, Dental & Vision Insurance (multiple plan options)
- 403(b) Retirement Plan with potential employer match
- 3 Weeks Paid Vacation + 11 Paid Holidays + Paid Sick Leave
- Company-Paid Life & Long-Term Disability Insurance
- Tuition Reimbursement (up to $2,500 per year)
- Flexible Spending Accounts (FSA)
- Employee Assistance Programs (EAPs)
- Voluntary Benefits: Pet Insurance, Home & Auto, Legal Plan & more!
- Employee Referral Bonus Program
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