Service Manager responsible for operations, sales, and administration in the company’s service department. Overseeing team management, strategic guidance, and performance accountability.
About the role
- Manager driving member engagement and development at IAB. Focused on expanding membership and enhancing education programs.
Responsibilities
- Drive adoption of IAB’s education and certification programs across the industry
- Identify upsell and cross-sell opportunities within existing member accounts
- Develop targeted outreach strategies to grow participation
- Serve as the primary relationship owner for your member portfolio
- Drive engagement, retention, and satisfaction
- Monitor renewal cycles and engagement metrics
Requirements
- 5+ years of experience in sales, business development, account management, or membership development
- Familiarity with the digital advertising, media, or marketing ecosystem
- A track record of hitting or exceeding revenue targets
- Experience managing pipelines and forecasting revenue
- Strong consultative selling and relationship-building skills
- Excellent communication and presentation abilities
- CRM experience (Salesforce or similar)
Benefits
- All IAB employees are required to be fully vaccinated for COVID-19 as a condition of employment
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