Key Account Manager overseeing OTR sales and customer relationships in South Africa. Responsible for developing new business and maintaining key customer portfolios with site visits.
About the role
- Account Management Lead managing customer relationships and performance for a digital marketplace startup. Leading team and driving customer engagement strategies to boost growth.
Responsibilities
- Own the relationship and performance of a portfolio of customer accounts
- Provide reactive support via phone, email, and in-app messaging
- Execute proactive customer outreach based on lifecycle strategies and defined triggers
- Drive retention, reactivation, and account expansion through structured engagement
- Convert inbound leads and warm accounts into active, high-value customers
- Lead, mentor, and develop a small team of account/support representatives (1–2 people)
- Collaborate with Sales, Product, and Lifecycle teams to align messaging and execution
Requirements
- Experience in account management, customer success, support, or inside sales roles
- Strong relationship-building and communication skills
- Commercial mindset with ability to drive customer value
- Comfort balancing service delivery with growth responsibilities
- Ability to manage both reactive and proactive workflows
- Experience leading or mentoring others is a plus
- Structured, process-oriented, and highly organised
- Positive, solution-oriented attitude
Benefits
- Flexible working hours and workflow, so you can structure your day in a way that works best for you.
- The hardware you need to get started
- Autonomy and trust to manage your own workflow
- Direct mentorship and access to founders and investors
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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