Customer Onboarding Specialist guiding new clients from contract to go-live at Salonkee. Collaborating closely with sales and support to ensure a seamless customer experience.
Responsibilities
You design the onboarding experience: you guide new clients from contract signing through to a successful go-live.
You stay engaged after training: in the first weeks you are the main point of contact and actively support clients as they get started with the software.
You advise our clients on the optimal use of our tools — with the goal of simplifying their day-to-day work, digitizing processes, and creating real added value.
You plan and organize your week independently, prepare accounts, and keep track of open to-dos — whether working in the field or coordinating with the team.
You are our link between teams: you work closely with Sales, Support, and Product Development to ensure a seamless customer experience.
Requirements
You enjoy working with people
You are organized and take ownership of your work
You speak fluent German
You are able to communicate in English
You are willing to learn a digital product (CRM experience is a plus)
You have a driver's license
Benefits
Attractive compensation: base salary plus bonus — your success pays off!
Company car: also available for private use — comfort wherever you are.
Flexibility: trust-based working hours and full freedom to plan your time.
Memorable highlights: summer parties, winter celebrations, and regular team events to strengthen team spirit.
Inspiring work environment: modern design office, dog-friendly and comfortable.
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