Hybrid Customer Onboarding Specialist

Posted 2 days ago

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About the role

  • Customer Onboarding Specialist guiding new clients from contract to go-live at Salonkee. Collaborating closely with sales and support to ensure a seamless customer experience.

Responsibilities

  • You design the onboarding experience: you guide new clients from contract signing through to a successful go-live.
  • You stay engaged after training: in the first weeks you are the main point of contact and actively support clients as they get started with the software.
  • You advise our clients on the optimal use of our tools — with the goal of simplifying their day-to-day work, digitizing processes, and creating real added value.
  • You plan and organize your week independently, prepare accounts, and keep track of open to-dos — whether working in the field or coordinating with the team.
  • You are our link between teams: you work closely with Sales, Support, and Product Development to ensure a seamless customer experience.

Requirements

  • You enjoy working with people
  • You are organized and take ownership of your work
  • You speak fluent German
  • You are able to communicate in English
  • You are willing to learn a digital product (CRM experience is a plus)
  • You have a driver's license

Benefits

  • Attractive compensation: base salary plus bonus — your success pays off!
  • Company car: also available for private use — comfort wherever you are.
  • Flexibility: trust-based working hours and full freedom to plan your time.
  • Memorable highlights: summer parties, winter celebrations, and regular team events to strengthen team spirit.
  • Inspiring work environment: modern design office, dog-friendly and comfortable.
  • Structured onboarding process to support you.

Job title

Customer Onboarding Specialist

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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