Customer Success Manager responsible for building relationships and ensuring satisfaction for Semperis client accounts. Collaborating with teams to enhance product use and customer success.
About the role
- Technical CRM Manager at Plum handling lifecycle campaigns and customer engagement for the smart saving and investing app. Collaborating cross-functionally to ensure clear communication and campaign success.
Responsibilities
- Help shape and run the CRM strategy in line with Plum’s growth and retention goals
- Own key parts of the customer lifecycle (onboarding, engagement, retention) and look for ways to improve them through segmentation, personalisation, and automation
- Plan, build, and send CRM campaigns across email, push, and in-app; keep calendars on track and make sure everything goes out clean and on time
- Work closely with design, product, and content to land clear, effective messaging
- Handle QA and make sure campaigns meet brand and compliance standards
- Use CRM tools day-to-day (Iterable a plus), build automated flows, triggers, and audiences
- Partner with engineering and data to improve integrations, tracking, and data quality
- Track performance (engagement, retention, LTV, churn), run A/B tests, and use data to improve what’s working
- Keep customer comms relevant and useful, using insights to guide targeting and channels
- Work cross-functionally and share results in a simple, clear way while juggling priorities in a fast-moving setup
Requirements
- Experience in CRM, lifecycle marketing, or customer engagement roles
- Strong technical proficiency with CRM platforms and marketing automation tools
- Experience with Iterable is highly desirable
- Strong analytical skills with the ability to turn data into actionable insights
- Data-driven mindset with a focus on measurable impact
- Solid understanding of segmentation, targeting, and personalisation
- Good stakeholder management and communication skills
- Customer-first mindset
- Comfortable working in a fast-paced, high-growth environment
Benefits
- We're all in this together! Own part of the company through stock options 💷
- Private health insurance
- Annual training budget
- Plum Premium
- Referral scheme: earn competitive rewards
- Flexible approach to remote working: we encourage at least 2 days a week in one of our beautiful offices in London, Athens or Cyprus
- Team breakfasts and team lunches.
- 25 days holiday + bank holidays
- 45 work-from-anywhere days: giving you the flexibility to work your way.
- 2 weeks sabbatical after 4 years to take the break you deserve.
- Enhanced parental leave
- Annual team trip: to a surprise destination!
- A fun, inclusive company culture (think 🦄🌈💯)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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