Technical CRM Manager at Plum handling lifecycle campaigns and customer engagement for the smart saving and investing app. Collaborating cross - functionally to ensure clear communication and campaign success.
About the role
- Customer Success Manager responsible for building relationships and ensuring satisfaction for Semperis client accounts. Collaborating with teams to enhance product use and customer success.
Responsibilities
- Design a success plan for a Book of Business of strategic customers throughout their lifecycle.
- Act as the voice of the customer, gather insights to provide feedback to internal teams.
- Lead training sessions to ensure that the product is meeting user needs.
- Collaborate closely with cross-functional teams including Technical Delivery and Sales teams.
Requirements
- 5+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company.
- Hands-on product enablement experience with a security product vendor.
- Strong foundational knowledge of cyber security domains.
- Understanding of security concepts and workflows.
- Executive presence & communication skills.
- Ability to build and Execute Customer Success Plans / Joint Success Plans with Account owners.
Benefits
- Health insurance
- Work from home days
- Paid time off (PTO)
- Professional development opportunities
- Office snacks and beverages
- Flexible work hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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