Senior Customer Success Manager in a tech/SaaS firm developing customer relationships. Managing a portfolio, acting as a strategic partner and ensuring customer benefit in hybrid role in Stockholm.
About the role
- CRM Analyst supporting Salesforce ecosystem and driving user adoption for Fresenius Kabi in Canada. Collaborating with business stakeholders to enhance commercial performance and deliver data-driven insights.
Responsibilities
- Act as the primary liaison between business stakeholders and global Salesforce teams, translating business needs into clear requirements
- Support demand intake, governance, and implementation of CRM enhancements across platforms (Sales, Service, Marketing, Data Cloud, etc.)
- Lead local user support and training, ensuring strong adoption and high-quality service delivery
- Develop training materials and deliver enablement sessions for end users
- Track CRM KPIs and build reports and dashboards to support decision-making and frontline performance
- Support broader Commercial Excellence initiatives and process improvements within the customer engagement ecosystem
Requirements
- Bachelors degree in Business, IT, or related field
- 3-5 years of Salesforce experience in a business-facing role (e.g., CRM Analyst, Business Analyst)
- Salesforce Administrator Certification required
- Experience in pharma/life sciences is an asset
- Solid understanding of the Salesforce ecosystem (Sales Cloud, Service Cloud, Field Service, Marketing Cloud, Data Cloud)
- Experience working within global governance models and collaborating with central platform teams is a strong advantage
- Strong stakeholder management and communication skills
- Proven experience in end-user support and user enablement
- Experience in requirement gathering, structuring, and documentation, ideally in a global or cross-functional environment
- Strong analytical and problem-solving skills
- Strong interpersonal and presentation skills; team player who can work collaboratively with cross-functional teams
- Fluency in the English language is required, French preferred but not mandatory.
Benefits
- Company paid health and dental benefits that start on your first day of employment
- Company matched RRSP program
- Generous vacation plan with one extra day accrual for each year of service
- Paid float days and paid sick days
- Employee assistance program
- Casual office dress code
- Employee recognition program
- Perkopolis & Goodlife Discounts
- Professional growth and development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Customer Success Executive managing international SME customer portfolios at SD Worx. Building relationships, supporting clients, and identifying upsell opportunities for growth.
Customer Success Manager role at Salesforce focusing on ensuring high - value customers achieve ROI with Signature Success Plan. Responsible for delivering customer experience and managing stakeholder relationships in the Global Public Sector.
Customer Success Manager leading client strategies and engagement at Bernhoeft. Ensuring client adoption, satisfaction, and sustainable results.
CRM Analyst responsible for managing user communication journeys at OLX's digital marketplace. Collaborating with Product, Tech, and Marketing teams for personalized user engagement.
SMB Customer Success Manager managing relationships for a high - volume customer portfolio at AutogenAI. Guiding customers through onboarding, adoption, retention, and growth with AI technology.
CRM Specialist managing HubSpot operations at Compass for educational transformation. Streamlining processes and enhancing data integration across Sales, Marketing, and Customer Success teams.
Customer Success Manager responsible for onboarding and supporting customer relationships at KnowBe4. Maximizing customer value and satisfaction through effective engagement strategies.
Customer Success professional providing training and support for clients at NOXTEC. Role involves monitoring project indicators and facilitating client communications.
Client Success Manager delivering exceptional grid value through utility EV managed charging programs. Collaborating with utility partners to maximize impact and achieve meaningful outcomes.