Hybrid Customer Success Executive

at SD Worx

• Job title: Customer Success Executive
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Malaga, Spain

About the role

• Customer Success Executive managing international SME customer portfolios at SD Worx. Building relationships, supporting clients, and identifying upsell opportunities for growth.

Responsibilities

• Build and maintain strong relationships with international SME customers, ensuring service excellence aligned with the SD Worx SME strategy.
• Act as the first point of contact for international governance, ensuring full adoption of MySP through customer training and support.
• Manage a diverse portfolio of international clients, handling queries, change requests, and ensuring contractual delivery.
• Collaborate with 26 SD Worx countries, partners, and internal stakeholders.
• Share legislative updates and communicate clearly in writing and verbally.
• Identify upsell and cross-sell opportunities and support business expansion within existing accounts.
• Coordinate tax year‑end service activities and ensure GDPR compliance.
• Act as a Lever owner, driving improvements through Lean tools (Huddle Boards, Process Confirmations, Problem Solving, Coaching).
• Create and maintain SOPs.
• Lead annual customer calls to ensure service alignment and follow up on NPS detractors.
• Support service transitions for new customers/payrolls and manage terminations from acknowledgment to invoicing of termination fees.

Requirements

• You have built 1-3 years of experience in an entry customer service, account management or customer success role, looking to grow into a Customer Success career.
• You are skilled in managing international customer relationships across diverse teams and passionate to build long lasting relationships with customers.
• You are fluent in English.
• Any additional language is welcome.
• You are detail-oriented.
• You have a proactive approach.
• You have a good basic knowledge of Microsoft Word, Outlook and Excel.
• You have experience in usage of lean tools.

Benefits

• Comprehensive training and development programs.
• Flexible working schedule
• Private medical insurance 100% covered by SD Worx
• 25 vacation days
• 18 hours for personal matters
• Reduced summer hours: 36 hours instead of 40 per week, for 4 weeks (to be chosen in July or August)
• Edenred flexible retribution options: meal vouchers, transport vouchers, etc.
• Laptop and equipment provided
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
• Learning opportunities: language courses (as per availability), individual training bonus, an individual development plan, and professional training
• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!