Junior Key Account Manager at Reckitt responsible for managing key account relationships and sales strategies. Collaborating across teams to drive growth in hygiene, health, and nutrition markets.
About the role
- Senior Media Integration Account Manager managing B2B accounts in the In-Flight Entertainment industry. Collaborating with airline clients and internal teams for on-time content delivery while ensuring client satisfaction.
Responsibilities
- Liaise with assigned customers and lead the execution of their monthly IFE content sets
- On a monthly basis, communicate with the Media Integration Specialists to assess and track any reported errors to ensure timely resolution
- On a quarterly basis, complete quarterly Customer Scorecards with the airline client, identifying root cause and proposing solutions where any concerns may be flagged.
- Represent the company during onsite / offsite customer meetings as required
- Have a full understanding of the IFE product, production cycle and integration process
- Manage customer distribution lists to communicate delivery notifications of content sets
- Manage shipping and billing PO's per customer requirements
- Responsible for completing content billing per defined company requirements
- Track incoming customer owned media storage (SD cards, etc.)
- Use company defined tools (Trello) to create monthly production schedules to ensure and track on-time content deliveries
- Have basic understanding of and adhere to MPA standards and regulations
- Engage in discussion and ideas for improvements in department tools and processes
- Communicate and report production issues that may impact delivery to Media Services Project Managers and department manager
- Advise management on solutions to resolve discrepancies
- Perform other job-related duties as assigned
Requirements
- Bachelor’s Degree or equivalent experience in a related field
- 3-6 years of experience in B2B account management
- 2-3 years of experience in the In-Flight Entertainment industry
- Experience with project management or project scheduling
- Experience working with cross-functional groups
- Familiar with a variety of concepts, practices and procedures within IFE, TV or a related industry
- Proficient, working knowledge of Excel, and Word processing programs
Benefits
- A home allowance to elevate your home workspace
- Discretionary bonus program
- Future financial security with a 401(k) program with company match
- Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown
- Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off
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