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About the role
- Regional Venue Technology Manager managing technology needs for event-based venues in East Region. Overseeing point-of-sale systems and vendor relationships while leading IT support teams.
Responsibilities
- Manage technology needs of event-based venues in the East Region
- Work with venue-based support resources to deliver and actively support point-of-sale, payment, and various other systems
- Schedule, manage, mentor, and optimize deployment of salaried and hourly venue technology staff
- Manage and optimize 3rd party vendor relationships and associated contracts
- Work with Corporate Infrastructure team to design, deploy and maintain IT infrastructure and enterprise systems
- Work with broader technology team to estimate, design, implement and manage venue technology solutions
- Manage the evaluation, recommendation, and implementation of third-party technology products and services
- Increase the productivity and effectiveness of venue technology operations through the definition of standards and best practices
- Establish and maintain IT Service Management processes and procedures
- Ongoing management of IT Finance processes such as budgeting, reporting and invoice approval
- Act as the business relationship manager between West Region properties and the Legends IT department
- Manage client relationships and expectations for venue technology solutions across West Region properties
Requirements
- 8+ years of relevant point-of-sale experience, ideally in the Hospitality or Tourism industry
- Technical knowledge of IT systems
- Experience with Windows 10 and Microsoft Office 365 suite of products
- PCI risk and compliance
- IT Security and incident response
- Ability to motivate and lead teams
- Ability to effectively manage and produce in a matrixed environment
- Excellent interpersonal and communication skills
- Strong contract management skills
- Microsoft Windows Server 2012, 2016
- IT Management tools (e.g. Active Directory)
- Experience with an IT ticketing solution to track and manage issues and requests (e.g. ServiceNow)
- Managing external vendors delivering managed IT services
- Relevant technical and project management certifications preferred.
Benefits
- medical
- dental
- vision
- life and disability insurance
- paid vacation
- 401k plan
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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