Lead Customer Success Manager acting as a strategic partner for financial institutions in Australia. Driving engagement strategies to unlock value from data and tools across client organizations.
About the role
- Customer Success Manager responsible for improving customer experiences in Rydoo's card business. Managing onboarding and support while ensuring customer satisfaction and compliance.
Responsibilities
- Customer Onboarding
- Manage the end-to-end onboarding process for new card customers.
- Guide customers through setup, documentation, and configuration steps.
- Coordinate with internal teams (Sales, Product, Finance) and card partners to ensure timely activations.
- Monitor onboarding milestones and proactively follow up on pending actions.
- Follow up on Requests for Information (RFI) and ensure timely completion.
- Customer Support & Relationship Management
- Act as the operational point of contact for existing card customers.
- Coordinate with Customer Support for issue resolution when needed.
- Provide clear, structured updates to customers on operational matters.
- Ensure customer satisfaction through consistent and proactive communication.
- Process Improvement
- Identify recurring operational bottlenecks and propose improvements.
- Collaborate with Product and Operations teams to optimize product offering and workflows.
- Contribute to internal documentation and best practice sharing.
Requirements
- Strong attention to detail and organisational skills to manage multiple accounts at once.
- Excellent written and verbal communication skills.
- A proven ability to develop practical, workable solutions.
- Experience in audit, banking or accounting would be a nice extra
- An appetite for learning.
Benefits
- A competitive package, including salary and benefits
- Upskilling through training and coaching programs
- Hybrid Work Policy
- Professional freedom and a flexible work environment
- Regular company and team events
- Wonderful international team with more than 33 different nationalities
- Spectacular onboarding program for all new joiners
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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