First Partner Success Manager responsible for building the partner ecosystem in the US market for AI - powered digital sales solutions. Collaborating with local sales teams and ensuring partner contributions to sales growth.
About the role
- Customer Success Manager responsible for improving customer experiences in Rydoo's card business. Managing onboarding and support while ensuring customer satisfaction and compliance.
Responsibilities
- Customer Onboarding
- Manage the end-to-end onboarding process for new card customers.
- Guide customers through setup, documentation, and configuration steps.
- Coordinate with internal teams (Sales, Product, Finance) and card partners to ensure timely activations.
- Monitor onboarding milestones and proactively follow up on pending actions.
- Follow up on Requests for Information (RFI) and ensure timely completion.
- Customer Support & Relationship Management
- Act as the operational point of contact for existing card customers.
- Coordinate with Customer Support for issue resolution when needed.
- Provide clear, structured updates to customers on operational matters.
- Ensure customer satisfaction through consistent and proactive communication.
- Process Improvement
- Identify recurring operational bottlenecks and propose improvements.
- Collaborate with Product and Operations teams to optimize product offering and workflows.
- Contribute to internal documentation and best practice sharing.
Requirements
- Strong attention to detail and organisational skills to manage multiple accounts at once.
- Excellent written and verbal communication skills.
- A proven ability to develop practical, workable solutions.
- Experience in audit, banking or accounting would be a nice extra
- An appetite for learning.
Benefits
- A competitive package, including salary and benefits
- Upskilling through training and coaching programs
- Hybrid Work Policy
- Professional freedom and a flexible work environment
- Regular company and team events
- Wonderful international team with more than 33 different nationalities
- Spectacular onboarding program for all new joiners
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Admissions Analyst overseeing student admissions processes for Inspired Schools in Brazil. Engaging with families, managing enrollment metrics, and collaborating with educational teams.
Web Developer creating CRM and Customer Service solutions at atlantis dx GmbH. Involving in their development using PHP, JavaScript, and various web technologies in a hybrid environment.
Customer Success Manager ensuring success of Meltwater's valued customers through product adoption and user training. Collaborating with account managers to drive customer satisfaction and grow accounts.
Student Assistant in Customer Success for a growing SaaS startup helping restaurants digitalize inventory processes. Onboarding clients, product support, and improving internal processes.
Client Success Manager working with cross - functional teams to ensure client satisfaction in Pharmacy Benefit Management. Collaborating with internal and external stakeholders for optimal outcomes.
Partner Success Manager responsible for driving sales opportunities for AVANT Trusted Advisors. Supports Trusted Advisors via calls, meetings, and email, while managing the sales process through CRM.
Customer Success Manager at Choco managing distributor accounts and ensuring customer satisfaction. Leading onboarding and ongoing product adoption in a fast - paced SaaS environment.
Customer Success Manager ensuring maximum client value at fintech company. Leading onboarding, relationship management, and cross - functional collaboration to enhance customer experience.
Customer Success Representative resolving inquiries via phone and chat. Educating and assisting customers to ensure a positive experience while building strong relationships.