Service Business Development Manager responsible for growing service opportunities in the Western United States. Collaborate with sales teams and manage customer relationships to enhance service revenue.
Responsibilities
Working with existing customers to grow service and calibration business
Prospecting and developing new service opportunities through customer meetings and site visits
Reviewing current installed base equipment to identify service and lifecycle opportunities
Vetting new and previous service opportunities
Following up on large-scale open opportunities via email, phone, and on-site engagement
Conducting high-priority customer-facing visits to support opportunity development
Performing site walk-downs to establish full project scope and requirements
Creating budgets, quotes, and formal proposals for service opportunities
Establishing service opportunities that support site commissioning and future calibration needs
Focusing calibration development within the Life Sciences and Food & Beverage industries
Serving as the liaison between the Service Team, Sales Team, and the customer
Acting as the primary customer point of contact for service-related activities
Working closely with Service Coordination and Management to establish and maintain a strong pipeline
Providing focused support on large-scale projects once awarded
Providing focused support on solutions-based projects once awarded
Participating in service opportunities from conception through the maintenance cycle
Applying strong project management skills to ensure successful service execution
Maintaining accurate CRM data, reporting, and timelines using Salesforce and NetSuite
Requirements
Strong high-level understanding of industrial service disciplines and offerings
Ability to clearly articulate service solutions to customers and internal teams
Demonstrated strengths in service-based project management
Proven ability to build and maintain strong relationships with key accounts
Self-motivated with the ability to manage opportunities independently
Strong organizational, time-management, and prioritization skills
Excellent interpersonal, written, and verbal communication skills
Willingness and ability to travel extensively throughout the Rust region
Benefits
Comprehensive benefits package including medical, dental, and vision coverage.
Competitive paid time off
Life insurance
401(k) with company match
Extensive training and professional development opportunities
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