About the role

  • Service Business Development Manager responsible for growing service opportunities in the Western United States. Collaborate with sales teams and manage customer relationships to enhance service revenue.

Responsibilities

  • Working with existing customers to grow service and calibration business
  • Prospecting and developing new service opportunities through customer meetings and site visits
  • Reviewing current installed base equipment to identify service and lifecycle opportunities
  • Vetting new and previous service opportunities
  • Following up on large-scale open opportunities via email, phone, and on-site engagement
  • Conducting high-priority customer-facing visits to support opportunity development
  • Performing site walk-downs to establish full project scope and requirements
  • Creating budgets, quotes, and formal proposals for service opportunities
  • Establishing service opportunities that support site commissioning and future calibration needs
  • Focusing calibration development within the Life Sciences and Food & Beverage industries
  • Serving as the liaison between the Service Team, Sales Team, and the customer
  • Acting as the primary customer point of contact for service-related activities
  • Working closely with Service Coordination and Management to establish and maintain a strong pipeline
  • Providing focused support on large-scale projects once awarded
  • Providing focused support on solutions-based projects once awarded
  • Participating in service opportunities from conception through the maintenance cycle
  • Applying strong project management skills to ensure successful service execution
  • Maintaining accurate CRM data, reporting, and timelines using Salesforce and NetSuite

Requirements

  • Strong high-level understanding of industrial service disciplines and offerings
  • Ability to clearly articulate service solutions to customers and internal teams
  • Demonstrated strengths in service-based project management
  • Proven ability to build and maintain strong relationships with key accounts
  • Self-motivated with the ability to manage opportunities independently
  • Strong organizational, time-management, and prioritization skills
  • Excellent interpersonal, written, and verbal communication skills
  • Willingness and ability to travel extensively throughout the Rust region

Benefits

  • Comprehensive benefits package including medical, dental, and vision coverage.
  • Competitive paid time off
  • Life insurance
  • 401(k) with company match
  • Extensive training and professional development opportunities

Job title

Business Development Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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