Sales Operations Analyst supporting commercial strategy at a global technology company in Brazil. Focused on data - driven decision - making and performance analysis for sales operations.
RI
Onsite Survey Operations Specialist
Posted 4 days ago
About the role
- Survey Operations Specialist supporting transportation market research initiatives across North America. Coordinating surveys, data processing, and participant engagement with a focus on quality and teamwork.
Responsibilities
- Supports research projects (e.g., address-based surveys, focus groups, intercept surveys) across North America.
- Supports development of participant research materials (e.g., emails).
- Provides end user support to participants in coordination with call center staff to ensure survey completion (e.g., ZenDesk, phone, email).
- Manages email campaigns across all active studies using MailChimp, including incorporating translated email text.
- Processes incentive rewards for research participants using incentive vendor platforms.
- Coordinates between RSG and subconsultants and vendors on project tasks (e.g. call centers, incentive providers).
- Supports analysts with survey data and record cleaning tasks.
- Conduct software testing with support from the technology team and analysts.
- Follows internal guidelines for data privacy and responsible use of AI.
- Contributes to a positive, collaborative work culture.
Requirements
- High school diploma with experience working in fast-paced professional environments.
- Extremely organized, detail-oriented, resourceful, and flexible.
- Demonstrated ability to deliver work on a timeline.
- Basic proficiency with MS Office tools (e.g., Outlook, Word, Excel, PowerPoint).
- Strong aptitude for using technology in work processes.
- Strong written and verbal communication skills.
- An ability to interact with the public.
- High attention to detail and a good sense of quality control.
- Previous experience with data collection or other aspects of scientific studies is desirable, but not necessary.
- High degree of personal accountability to ensure timely, systematic, and consistent performance of tasks.
- Ability to follow directions, standards, and guidelines.
- Ability to perform field-based data collection activities.
- Effective interpersonal skills.
Benefits
- Competitive pay range of $18.27 - $25.48 (RSG compensation ranges are dependent on background, location, and experience, this is a non-exempt role)
- 100% employee-owned company with employee stock ownership plan (ESOP)
- Award-winning culture and workplace flexibility
- Competitive 401(k) with matching, medical with HSA, dental, vision, disability, and other insurance coverage
- Professional Development opportunities
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