Gerontopsychiatrische Fachkraft providing individual care and treatment for residents in a leading care home in Germany. Focused on gerontopsychiatric support and quality assurance.
About the role
- Operations Manager overseeing customer outcomes and managing technical teams at Dispel. Leading customer experience from implementation through ongoing service delivery while ensuring operational excellence.
Responsibilities
- End-to-end customer outcomes across implementation, support, and ongoing delivery
- A team of 8–10 customer-facing technical specialists
- Service quality, escalation management, and operational consistency
- Partner with Product and Engineering on complex bugs or architectural concerns
- Owns customer experience from implementation through steady-state delivery
- Leads and develops a high-performing, customer-facing technical teams
- Acts as a senior operational and customer advocate within Dispel
- Hire, coach, and retain high-performing technical customer teams
- Set clear expectations, career paths, and performance goals
- Foster a culture of ownership, psychological safety, and continuous improvement
- Be present in the NYC office the majority of the week for hands-on leadership
- Balance team capacity across onboarding, support, and delivery
- Remove blockers, reprioritize as needed, and lead from the front during crunch time
- Define and track KPIs across service delivery and customer health
- Run operational cadences (standups, planning, retros, reviews)
- Serve as a senior escalation point for complex or high-impact issues
- Join customer calls as a trusted technical advisor
- Lead structured troubleshooting and incident response
- Ensure clear, empathetic, outcome-driven communication
- Co-own onboarding and implementation with Account Management
- Drive fast time-to-value and consistent product ramp experiences
- Partner with Product and Engineering on deployability, usability, and feedback
- Translate customer insights into actionable product input
- Support renewals and expansions with technical context
- Identify account risks and growth opportunities
- Ensure smooth handoffs across Sales, Implementation, and Support
Requirements
- 4+ years managing technical or customer-facing teams in SaaS, cybersecurity, or services
- Strong technical background (networks, Ubuntu, Windows)
- Proven customer-facing experience
- Hands-on, humble, and ownership-driven leadership style
- Comfortable operating in ambiguity and high-growth environments
- Excellent written and verbal communication skills
- **Preferred**
- 6+ years in Customer Success, Support, or Implementation
- Experience scaling teams or processes
- Cross-functional experience with Product, Engineering, and Account Management
Benefits
- $130–$140k base (NYC)
- Full medical, vision, dental insurance
- 401K match
- PTO
- Annual Bonus aligned to personal and company performance
- Equity eligibility
- Strong leadership support and growth opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Seasonal Operations Specialist managing agricultural operations, loading, unloading, and delivering products in Perley, MN for the 2026 season.
Seasonal Operations Specialist handling loading, unloading, and inventory management for CHS agribusiness. Working with agricultural inputs and assisting with various yard tasks as needed.
Seasonal Operations Specialist conducting various operational tasks during harvest for agribusiness CHS. Responsibilities include loading/unloading, maintaining safety standards, and customer service.
Sales Operations Administrator supporting the Sales Operations team for Fortinet in Germany. Managing offer requests and ensuring accurate data processing in NetSuite.
Clients Operations Senior Analyst improving operational efficiency and client collaboration in Wellhub's Client Operations team in Madrid. Driving process optimization and stakeholder engagement.
Operations Manager for Client Quality Hub focused on client experience across LATAM. Leading a team transforming client interactions into operational intelligence.
Partners Sales Operations Sr. Manager leading Sales Operations for US market at Wellhub. This role focuses on strategic topics of our Sales Funnel and growing the business sustainably.
District Operations Manager overseeing HVAC service operations with Daikin Applied. Leading projects, managing teams, and ensuring customer satisfaction in South Carolina region.
Sales Operations Trainee supporting Finance & Insurance processes at BMW Financial Services. Involved in market analysis, operational support, and payment process management.