Director of Product & Operations at Robin Cook focusing on measurable product success and enhancing customer journeys for restaurants. Leading product initiatives and collaborating with multiple teams in Bremen.
About the role
- Product Strategy & Operations Advisor enhancing Cigna Healthcare’s well-being product suite. Collaborating across teams to optimize product performance and client transitions.
Responsibilities
- Support the development, ongoing management, evolution, and execution of the well-being product roadmaps (i.e. Well-Being Solution, Healthy Rewards), ensuring alignment with CHC strategy and enterprise wellness goals.
- Translate strategy into actionable requirements, coordinating with cross‑functional partners to deliver enhancements, new capabilities, and market‑ready releases.
- Partner with operations and vendor teams to manage product solutions for CHC employer clients.
- Support the migration strategy and execution for legacy wellness and incentive programs.
- Maintain and optimize operational processes, workflows, and documentation for the well‑being product ecosystem.
- Serve as a key liaison across Product, Operations, Clinical, Digital, and Technology teams to ensure operational readiness, coordinated delivery, and issue resolution.
- Facilitate status reporting, risk identification, issue escalation, and cross‑functional alignment required to support product capabilities.
- Partner with Client Delivery, Sales, and Go-To-Market teams to ensure accurate representation of Well‑Being Solution capabilities.
- Track and analyze program performance, engagement metrics, incentive utilization, client satisfaction, and operational KPIs.
- Identify optimization opportunities through data insights and operational feedback loops, partnering with analytics teams to drive measurable improvements.
Requirements
- Bachelor’s degree or equivalent experience in business, healthcare, product management, or related field.
- 5+ years of experience in product management, operations, program management, or strategy—preferably within health care, digital health, wellness, or incentive program management.
- Exceptional communication skills, with an ability to synthesize complex topics and drive alignment across stakeholders.
- Experience managing vendors, implementing program enhancements, or supporting cross‑functional delivery.
- Familiarity with Cigna Healthcare platforms, processes, product operations, or clinical/consumer engagement models.
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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