Loan Operations Representative at TD servicing loans through administrative tasks and customer inquiries. Handling complex inquiries and providing procedural knowledge to less experienced staff.
Responsibilities
Perform various administrative tasks involved in servicing Loans
Execute highly complex or non-routine administrative tasks with significant judgment
Conduct research, process incoming mail, and provide customer service
Make entries in general ledger and approve or review entries for accuracy
Assist management in developing and maintaining budget
Identify, audit, and rectify departmental discrepancies
Provide leadership and guidance to the unit or team within Loan Operations
Respond to complex inquiries and follow up with customers and branches
Requirements
High school diploma or GED
3+ years related experience
Proven knowledge of Loan Operations policies and procedures
Proven computer literacy and proficiency in common PC applications
Proven attention to detail and ability to prioritize workload
Excellent interpersonal skills and written/verbal skills
Strong analytical and administrative abilities
Fidelity AM, Blue Zone, Loanserv/Sagent experience preferred
Benefits
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
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