Application Support Analyst providing support for American Pacific Mortgage's software applications. Ensuring operational efficiency by tracking and resolving end - user issues effectively.
About the role
- Technical Support Engineer providing expert assistance to B2B customers in automation and mechanical fields. Collaborating with teams to deliver solutions and improve customer experience.
Responsibilities
- Provide expert technical support to B2B customers via email, phone, and live chat, ensuring clear and professional communication.
- Use your technical knowledge in areas such as automation, mechanics, electronics, hydraulics, pneumatics, and high-current systems to resolve diverse customer inquiries.
- Analyse data and processes using advanced MS Excel skills and other analytical tools to support decision-making and improve efficiency.
- Collaborate across teams to deliver solutions, influence outcomes, and contribute to continuous improvement initiatives.
- Communicate complex technical and process-related information in a clear and structured way to guide customers and internal stakeholders.
- Support commercial objectives with a results-oriented approach while maintaining a strong customer focus.
- Occasionally work with data infrastructure tools such as Power BI and SAP to manage and interpret transactional data.
Requirements
- A technical background – such as automation engineer, mechanical engineer, electronics technician, electrician, or similar – with solid knowledge of hydraulics, pneumatics, electronics, and/or high-current systems.
- Engineering or technical education.
- Strong MS Excel skills and proficiency in analytical, statistical, and data manipulation tools.
- Excellent analytical capabilities with logical, structured thinking.
- Ability to communicate complex technical and process-related information clearly and effectively.
- Commercial awareness and a results-oriented mindset.
- Strong interpersonal and communication skills, with fluent Polish and English (C1 level).
- Familiarity with data infrastructure tools such as Power BI and SAP (nice to have).
- Ability to work collaboratively in cross-functional teams and influence outcomes.
Benefits
- pension scheme (PPK)
- annual bonus
- private medical care (Allianz)
- subsidy for Multisport card
- holiday allowance
- lunch card
- subsidy for learning English language
- employee referral scheme
- global recognition programme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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