Technicien(ne) Support Niveau 1 et 2 pour le Groupe ilem en freelance. Assurer le support IT avec une intervention à distance et en proximité.
About the role
- Technical Support Engineer providing expert assistance to B2B customers in automation and mechanical fields. Collaborating with teams to deliver solutions and improve customer experience.
Responsibilities
- Provide expert technical support to B2B customers via email, phone, and live chat, ensuring clear and professional communication.
- Use your technical knowledge in areas such as automation, mechanics, electronics, hydraulics, pneumatics, and high-current systems to resolve diverse customer inquiries.
- Analyse data and processes using advanced MS Excel skills and other analytical tools to support decision-making and improve efficiency.
- Collaborate across teams to deliver solutions, influence outcomes, and contribute to continuous improvement initiatives.
- Communicate complex technical and process-related information in a clear and structured way to guide customers and internal stakeholders.
- Support commercial objectives with a results-oriented approach while maintaining a strong customer focus.
- Occasionally work with data infrastructure tools such as Power BI and SAP to manage and interpret transactional data.
Requirements
- A technical background – such as automation engineer, mechanical engineer, electronics technician, electrician, or similar – with solid knowledge of hydraulics, pneumatics, electronics, and/or high-current systems.
- Engineering or technical education.
- Strong MS Excel skills and proficiency in analytical, statistical, and data manipulation tools.
- Excellent analytical capabilities with logical, structured thinking.
- Ability to communicate complex technical and process-related information clearly and effectively.
- Commercial awareness and a results-oriented mindset.
- Strong interpersonal and communication skills, with fluent Polish and English (C1 level).
- Familiarity with data infrastructure tools such as Power BI and SAP (nice to have).
- Ability to work collaboratively in cross-functional teams and influence outcomes.
Benefits
- pension scheme (PPK)
- annual bonus
- private medical care (Allianz)
- subsidy for Multisport card
- holiday allowance
- lunch card
- subsidy for learning English language
- employee referral scheme
- global recognition programme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Providing critical technical support for Honeywell's Aerospace products and resolving complex issues. Working in a hybrid capacity, reporting to the Field Service Manager in Phoenix, AZ.
Desktop Support Engineer providing on - site technical assistance and troubleshooting for customers. Delivering exceptional service and working with a team to ensure system security and functionality.
Customer Support Engineer for KLA, responsible for troubleshooting and repairing complex equipment at customer sites. Ensuring high levels of customer satisfaction and operational quality.
Senior Field Service/Support Engineer providing on - site support for automation products at Rockwell Automation. Responsible for troubleshooting, commissioning, and customer communication in technical projects.
Field Service Technician handling on - site technical support and repair tasks in São Paulo for Capgemini. Responsible for equipment installation, configuration, and maintenance with a focus on service quality.
Financial Advisory Support Analyst assisting financial advisors in client services while managing office workflows. You will support client meetings preparation and coordinate marketing events.
Technical Support Engineer managing customer support for Smarsh products and services. Focusing on issue diagnosis, troubleshooting, and ensuring customer satisfaction.
BTE Support Technician assembling, testing, and packaging hearing instruments in Kitchener. Contributing to a dynamic work atmosphere with comprehensive benefits and career development opportunities.
Middleware / IIS Administrator maintaining IIS web servers and collaborating on Azure components. Ideal for proactive professionals with strong problem - solving skills in a customer - oriented environment.