AR Supervisor overseeing Government Accounts and managing a team of AR Analysts. Analyzing metrics and ensuring adherence to quality standards within the Accounts Receivable process.
Responsibilities
Oversee and assist AR Analysts in responding to customer inquiries and resolving issues.
Conduct training, auditing procedures, and ensure effective workflow.
Investigate and resolve customer payment discrepancies and disputes.
Manage corrective actions related to billing errors and complaints.
Serve as the liaison with internal and external auditors regarding AR processes.
Analyze AR metrics to support financial reviews and cash flow forecasting.
Requirements
Bachelor’s degree in finance, Accounting, Business Administration, or related field preferred.
Proven experience as a Collections Specialist or in a similar role (3-4 years).
Strong understanding of order to cash processes.
Excellent verbal and written communication skills.
Ability to handle difficult conversations and negotiate effectively.
Proven experience with Collections Management tools.
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